Your Data Has
Been Speaking.
It's Time to Listen.
RelateCare manages 30+ weekly client calls, processes ~12,000 interactions daily, and operates across three jurisdictions — yet most of that intelligence is locked in Genesys, inaccessible for reporting, analysis, or AI. We're here to change that — permanently, without locking you in.
Three problems.
One platform
to solve them all.
Tim's brief was clear and candid. We've built this proposal around exactly what was said — not what was convenient to scope.
The Visibility Gap
Genesys data isn't accessible in a usable, governed format. Operational decisions are being made blind, or through slow manual exports.
The Reporting Burden
30+ weekly client presentations prepared by operational teams, not dedicated reporting staff. This is a scaling problem that AI can solve — but only with the right data foundation underneath.
The Trust Gap
"In the past they had an expectation gap — it took longer than they hoped." We've built this proposal to be fixed-price, milestone-bound, and independently accountable.
The immediate MVP is focused on proving that we can take Genesys call summary data and call centre statistical information, extract it reliably, and make it available in a usable format for analysis... We are not looking for a lengthy discovery engagement before any build work begins.
They don't want to be dependent on the partner, they want to ensure they are not locked in. Clear view of the data in a clear format that can be accessed by the business.
Knowledge transfer is built into every milestone. All code is in source control. All architecture decisions are documented. You own everything we build — and you'll know how to run it.
Three horizons.
One coherent journey.
Your own brief described three tiers of capability. We've structured our delivery roadmap to match exactly that — each phase de-risked by the one before it.
- Environment setup & Azure infrastructure (Kinetic Skunk)
- Genesys Cloud API extraction — calls, stats, summaries
- Bronze → Silver data transformation pipeline
- Power BI reporting layer validation
- Excel/file-based ingestion pattern
- PHI scrubbing & HIPAA compliance validation
- Production ingestion pipelines (all Genesys data types)
- Gold layer — curated KPIs, fact & dimension tables
- Avaya historical data unified data model
- Multi-client Power BI with role-based access
- CI/CD, monitoring & operational runbook
- Full knowledge transfer & internal handover
- Text-to-SQL AI query layer (Azure OpenAI, secure)
- RAG-based qualitative insight engine
- Real-time streaming dashboard (Event Hub / Stream Analytics)
- AI-assisted PowerPoint report generation
- Conversational analytics for clients
Two specialist firms.
One accountable team.
This is a joint bid — but not a diffuse one. Skywalk Innovations leads and owns the engagement end-to-end. Kinetic Skunk delivers the Azure infrastructure precision that a HIPAA-compliant, multi-tenant data lake demands.
Azure-native.
HIPAA-compliant.
Fully yours.
The architecture below is Kinetic Skunk's POC reference design — already validated against RelateCare's requirements. All development occurs within the RelateCare Azure tenant. No PHI leaves the boundary. Ever.
The architecture is designed for Phase 2+ from day one. Azure OpenAI, Event Hub, and Stream Analytics slots are held in the design but excluded from POC scope — so there's no rework when you're ready to activate AI and real-time streaming.
We've built
at this scale.
In regulated environments.
We're not proposing to figure this out on your time. We've already built data platforms processing billions of records in regulated, high-stakes environments. Here's the proof.
How We Map to Your Mandatory Requirements
Named people.
Real accountability.
This is not a generic staffing response. These are the people who will work on your engagement from day one.
Transparent pricing.
Fixed-price POC.
No surprises.
RelateCare's brief was explicit: a fixed-price SOW for the POC. That's what we're delivering. Every hour, every resource, and every deliverable is costed below. Phase 1 estimates are indicative, to be confirmed after POC completion and detailed scoping.
| Deliverable / Resource | Hours | Rate | Total |
|---|---|---|---|
|
Azure Infrastructure, Data Lake & Security Setup
ADLS Gen2, ADF, Synapse Serverless SQL, Key Vault, Entra ID RBAC, Azure Monitor, Log Analytics. Bronze/Silver architecture. Security governance baseline.
|
128 | R1,750/h | R224,000 |
|
Project Management
Engagement management, sprint planning, milestone reporting, stakeholder communication, risk tracking
|
24 | R625/h | R15,000 |
|
Business Analysis & Requirements
Requirements documentation, data mapping, acceptance criteria, stakeholder workshops
|
24 | R760/h | R18,240 |
|
Azure Solutions Architect (Oversight)
Architecture review, technical validation, data residency sign-off
|
15 | R1,500/h | R22,500 |
|
Genesys Cloud Integration & Data Pipelines
API client development, rate-limit handling, incremental extraction, call statistics & summaries pipelines
|
72 | R850/h | R61,200 |
|
Power BI Reporting Layer
Gold layer data model, Power BI dataset configuration, initial dashboard development, RBAC setup
|
44 | R900/h | R39,600 |
|
QA & Testing
Pipeline testing, data validation, acceptance testing against POC success criteria
|
20 | R490/h | R9,800 |
| TOTAL POC — Fixed Price | R390,000 | ||
| Deliverable / Resource | Est. Hours | Rate | Indicative Total |
|---|---|---|---|
|
Azure Production Infrastructure
Production-grade data lake, full Gold layer, Purview governance, DR, advanced monitoring
|
~320 | R1,750/h | ~R560,000 |
|
Project Management
Full engagement management over 16–20 week delivery period
|
~80 | R625/h | ~R50,000 |
|
Business Analysis
Full requirements lifecycle, Avaya data mapping, client reporting specification
|
~60 | R760/h | ~R45,600 |
|
Genesys Production Integration
All data types in production, incremental loads, backfill, monitoring, Avaya legacy integration
|
~160 | R850/h | ~R136,000 |
|
Data Consultant — Gold Layer + Power BI
Full data model, multi-client Power BI, KPI definitions, client report templates
|
~120 | R900/h | ~R108,000 |
|
DevOps / CI/CD
Azure DevOps pipelines, automated testing, deployment automation, operational runbook
|
~60 | R950/h | ~R57,000 |
|
Azure Solutions Architect
Architecture governance, Phase 2 design preparation, capacity planning
|
~40 | R1,500/h | ~R60,000 |
|
QA & Testing
End-to-end pipeline testing, acceptance testing, performance validation
|
~40 | R760/h | ~R30,400 |
| PHASE 1 INDICATIVE TOTAL | ~R1,047,000 | ||
Phase 2+ — Scoped After Phase 1
Phase 2+ includes the AI Query Layer (Text-to-SQL, RAG), Real-Time Streaming Dashboard, and AI-assisted client reporting. These will be scoped and priced following Phase 1 delivery — once we have real data volumes, confirmed architecture performance, and a mature understanding of RelateCare's evolving requirements. We will not estimate what we cannot yet properly scope.
10 milestones.
6–8 weeks.
All deliverables clear.
Each milestone maps directly to the POC scope in your brief. Every milestone has defined acceptance criteria agreed upfront — no ambiguity, no expectation gap.
We're ready
when you are.
Your brief asked for a technical clarification process ahead of June 3, 2026, and a final vendor decision by end of June. Here's exactly how we get there.
"We are not here to pitch and disappear. We are here to build something that RelateCare owns, understands, and can run independently — with us as the long-term partner who keeps making it better."